Senior Business Consultant Customer Experience StrategySouthwest Airlines
Maintain the strategic direction for Inflight WiFi and Entertainment as it pertains to Customer and Commercial impacts.
Provide the Customer perspective for select self-service initiatives throughout implementation and responsible for continued improvement.
Leverage Customer data and industry trends to identify new opportunities to enhance the Customer Experience.
Tara began her career at Southwest Airlines as an Intern on the Customer Experience Team. Recognizing that focusing on the Customer was an area of passion for her, she continued to grow within the role and her time on the Team consistently impacts her work today. Being able to work on WiFi/IFE gives Tara the opportunity to bring this passion for the Customer and a desire for operational efficiency together into one outcome.
Tara grew up in the great state of Texas, graduating with a BS in Marketing and a BS in Management from Oklahoma State University. She rounded out her education with an MS in Logistics and MBA concentrated in Operations Management from the University of Texas at Arlington.
Manager, Flight Technical and Approved Check PilotAir Canada
Captain Jason Brown is the Manager, Flight Technical for Air Canada Flight Operations with almost a decade of experience in Advanced Flight Deck Programs. As a captain, Jason regularly operates the Boeing 767-300 to overseas destinations. He has played an instrumental role in developing Air Canada’s EFB Program for pilots and has worked closely with other Air Canada operational groups to harmonize mobility applications. In addition to the EFB Program, Jason also manages the Aeronautical Data and Connected Flight Deck programs.
Max began his career as a software engineering graduate, specializing in mobility. Always being engaged in mobility, travel has never been far away and this has increasingly become a focus area. Max is now working with a number of travel partners enabling Google integration throughout the full passenger journey.
Manager Avionics Engineering Allegiant Airline
Owner Air Charter USA
FAA Systems and Equipment DER
17 years at Universal Avionics, as FMS, AHRS and Autopilot product manager also Flight Test Engineer
Previously worked for Rockwell Collins, British Aerospace, Eastern Airlines and US navy
Been in the Airplane business for 38 years
Lead the Digital Transformation of aircraft engineering and maintenance teams for airlines in Europe, Middle East and Latin America. Ashi has a master’s degree in mechanical engineering from Royal institute of technology, KTH, in Stockholm.
Jon Merritt currently heads up the development and implementation of United Airlines’ Flight Operations mobility initiatives. Launched with a Class 1 Electronic Flight Bag (Apple iPads) to over 12, 000 pilots, the mobility venture is the largest airline deployment of tablet electronic flight bags to date. United Flight Operations continues to explore additional ways for mobility to drive efficiency, productivity and accessibility for pilots and the airline. Jon has been with United Airlines 16 years, the last seven with Flight Operations managing information technology programs. A distinguished speaker; Jon has presented at Mobile Con, Gartner CIO ITXPO, Forrester Research Webinar, VM World, and Mobile World Congress in Barcelona discussing the mobile cloud, mobility solutions for the airline industry and mobile content management. Jon earned his Bachelor of Arts in public relations from Marshall University in Huntington, WV and his Master of Arts in Instructional Design from Governors State University, in Illinois.
Sean P Reilly is the Vice President of Business Development at Avionica, the leading aeronautic data collection and data transmission manufacturer based in Miami.
Reilly’s background in aviation includes being actively involved in EFBs and aircraft connectivity for more than 15 years. Sean has an extensive background in airline operations, flight systems, maintenance, hardware certification and airline operational approvals for EFBs and data connectivity products. He led EFB certification and operational approval efforts on more than 10 aircraft types from multiple EFB vendors and airlines, including the first Jeppesen Class 2 EFB certification on a B737 in November 2005, and the first Class 3 EFB on an A320 running both certified and uncertified application on a single processor EFB, along with own ship position on a Terminal Chart.
Before joining the company in 2015, Reilly is known for his years of experience in aviation has made him to be a global leader in design, certification and implementation of an EFB platform and Connected Aircraft implementation. Sean has brought his 25+ years of experience to Avionica in Miami, Florida. Sean holds a degree in Economics from the University of North Carolina and is also a Type Rated Commercial Pilot.
Sam Swaro is the AVP for Aerospace & Defense business unit of HCL Technologies, HCL is a leading global Technology services company working with clients in areas that impact and redefine the core of their businesses. In his role, Mr. Swaro is responsible for the P&L HCL’s A&D Commercial business for North America.
With 18+ years of experience in the A&D industry, he currently specializes in Strategy, New market development, Large and Strategic Account Management, Business Development, Complex Business Solution Design/Delivery.
As a Software Engineer, Mr. Swaro started his career in 1998, working for BAeHAL (A JV between British Aerospace and HAL). Mr. Swaro joined HCL in 2000 and helped HCL to start the A&D Business Unit and has been instrumental to grow the A&D business unit to one the largest Engineering services provider in the world. Mr. Swaro has held various positions in engineering and sales organization before he took on his present role. An Electronics & Communication Engineer, Mr. Swaro holds a Master’s degree in Business Administration from University of Tampa.
Me. Swaro served (2015-2017) on the Board of Governors of the Aerospace Industries Association (AIA). Beyond his work life, Mr. Swaro is working hard to educate students about entrepreneurship, financial literacy and work readiness through the not-for-profit organization JUNIOR ACHIEVEMENT of Southern California (JAOC). He served the JAOC Board for more than 2 years (2012-2014).
Angela Vargo is the Head of Brand Marketing for Breeze Airways. For nearly two decades, Angela has been innovating new products and services within air travel to enhance the passenger experience while generating millions of dollars in revenue for airlines.
For seven years, Angela served as the project lead for Southwest Airline’s inflight WiFi program. In that time, Angela developed the industry’s first personal device-driven entertainment platform and introduced “TV Flies Free” on over 550 aircraft, giving customers access to live streaming sports, news and other television content. Angela was also responsible for spearheading Southwest’s interiors program including “Evolve” and the newest interior, “Heart” incorporating cutting-edge materials and design aimed at reducing weight and improving passenger comfort.
Angela left Southwest in 2015 to pursue her passion for building new and disruptive forms of air travel outside of commercial flying. She helped build RISE, a membership-based air travel provider, and saw through the successful acquisition to Surf Air in July 2017. Angela soon joined JetSuiteX, a rapidly growing air carrier that offers public flights from private terminals in the Western part of the U.S., and is energetically championing the development of IFEC solutions that will meet the evolving business models and needs in the industry.
Angela is a graduate of Texas A&M University and lives in Dallas, Texas with her husband of 19 years and their two young sons.
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